Telegen
AI voice agentsTelegen is Proper Leads' AI voice agent platform. It calls a fresh enquiry within seconds, works a script the way a good agent would, qualifies the customer against your criteria and confirms consent, so the person we pass on is contactable, informed and still interested.
Speed to lead decides more outcomes than anything else in acquisition. A human team cannot ring five hundred people at nine on a Sunday night. Telegen can, every time, without the enquiry sitting in a queue until Monday morning. It calls, it qualifies, and it either hands you a warm customer or marks the record dead with a reason, so nothing goes stale in a list nobody is working.
A fresh web enquiry gets a call within seconds of the form being submitted, while the customer is still thinking about it.
Aged or unworked data gets a fresh pass, so records that were never actioned properly the first time get a second chance.
Field teams get booked appointments in the diary rather than a list of addresses to knock on cold.
Calls are answered and routed properly, rather than ringing out or landing on the wrong desk.
Retention calls go out when a customer is at risk of leaving, so the save attempt happens before they are gone.
Customer satisfaction and review requests are handled by phone, not left to an email nobody opens.
Business energy contract end dates are collected by phone, ahead of the renewal window that actually matters.
A meter type, a payment method and a usage band get you a live estimate on the call itself, so interest is confirmed before a specialist ever calls back.
Evenings, weekends and bank holidays are covered without a night shift, so nothing waits for office hours.
The record hits KOA, our own system of record, the moment it comes in.
The agent dials within seconds of the enquiry landing, not the next available slot in a queue.
The agent works a short, tightly written script, asking one question at a time, confirming consent and capturing clean structured answers as it goes.
It warm transfers to a human with a full brief, books an appointment, or marks the record dead with a reason, so nothing sits unresolved.
You stop paying your team to ring numbers that never pick up. Telegen does the sorting before a human is ever involved, and everything it learns on the call comes back with the record.
Every Telegen agent is built around a persona: your brand, your name, a calm and professional register, plain words, one acknowledgement per answer. Currency is always quoted in pounds, questions are asked one at a time, and the agent never rushes a customer past a real answer. Callers who ask whether they are speaking to a machine get told the truth.
| Capability | What it means for you |
|---|---|
| Live pricing and eligibility | The agent can check a live offer mid call and speak to it as an estimate, confirmed properly by a specialist afterwards. No customer is ever told a fixed price the business has not actually agreed to. |
| Knowledge base answers | Upload your own documents and the agent answers real customer questions from them, in your language, rather than guessing or going quiet. |
| Warm transfer | A qualified, consenting customer is handed straight to a broker or your team, with a short spoken brief so nobody has to explain themselves twice. |
| Multiple scripts, one number pool | Different campaigns and journeys can run from the same tenant without customers noticing the seams. |
Compliance sits underneath every call, not bolted on after the fact. These rules apply across the platform and are not something a tenant can switch off for a single campaign.
A customer who opts out, is hostile, or turns out to be a wrong number is suppressed automatically and never dialled again, regardless of campaign.
The agent confirms consent as part of the script itself, not as a box ticked somewhere upstream.
Every call is recorded and transcribed, with the outcome and the data collected logged against the customer record.
The agent states plainly that it is an automated assistant when asked, and steps aside gracefully on a legitimacy challenge rather than arguing the point.
A live estimate is always spoken as an estimate, confirmed by a specialist. Nobody is quoted a fixed price the business has not agreed to.
Outbound numbers are warmed in gradually and monitored for reputation, so answer rates stay high and your brand is not the one that starts getting flagged as spam.
Every call resolves to a clear outcome: transferred, completed, callback requested, not interested, or suppressed. Dashboards show volume, connect rate and transfer rate for a period, trends day by day, and how individual scripts and campaigns are performing against each other, so you always know what a batch of calls actually delivered.
Telegen runs the enquiries generated by Proper Leads' own brands, from Switcheroo through to I Love Savings. It is also available as a standalone platform, licensed to external operators who want AI calling built by a business that runs its own volume through it every day, alongside our KOA sales platform and our outsourced sales teams.
Tell us the volume and the criteria. We will show you what Telegen would have done with your last month of enquiries.