Inside the platform
What your team actually looks at all day.
Real screens from the platform. One login covers territory, the doorstep journey, live pricing, the customer record and the reporting.
KOA is a multi tenant SaaS platform built for UK door to door sales and contact centre operations. We built it because nothing on the market handled field sales, a contact centre and supplier handoff in one place. It runs Proper Leads first, which is why it is not a demo.
Every enquiry, quote, order and supplier handoff is tracked in KOA. That is what makes partner reporting clean and closed loop tracking possible, from a customer's first answer through to a supplier accepting the order.
Route and territory planning, doorstep capture, and tolerance for patchy or no signal in the field.
Outbound calling built into the same platform as the field, not bolted on from a separate system.
Checks run at the point of sale, against live supplier and tariff rules.
Through to supplier acceptance, with the full order history visible in one place.
Calculated automatically for reps and managers, against the rules set for that tenant.
Performance visible to reps and managers as it happens, not at month end.
One place to hold the products, tariffs and rules a tenant sells against.
Enquiries routed to the right team or rep, by the rules a tenant sets.
Into supplier systems and ad platforms, so outcomes feed back to where the spend was made.
Recorded calls and a compliance audit trail, built in rather than added on.
Dashboards that reflect what is happening now, not a report pulled at the end of the week.
Per tenant branding and permissions, so each operator's instance looks and behaves as their own.
A spreadsheet of addresses, a group chat, a portal per supplier, a dashboard someone rebuilds every month, and commission reconciled by hand. KOA replaces all of it with one platform, and puts every agent, door, quote and order in the same place.
| What changes | How |
|---|---|
| Agent action tracker | Every knock, quote, checkout and sale plotted on a map and a timeline. Replay any agent's day and see exactly what happened at every door. |
| One journey, every supplier | The same sales journey whoever the customer buys from. Agents learn one flow, not one per supplier, and new suppliers appear in the panel without retraining. |
| One customer record | The customer is entered once. One record, one clean handoff to the supplier. Nothing is typed twice, so nothing is lost between the doorstep and the order. |
| Instant quote, second product | Quote another product straight from the customer page using the answers already given. Energy today, broadband tomorrow, no new journey. |
| Field to phone | The doorstep quote that did not close becomes a callback for the desk team, on the same record, with everything the rep saw. |
| Live MI and reporting | Agent leaderboards, conversion by product and every sale tracked through to go live. Exportable, and visible while agents are still out. |
Territory management sits on top of every UK property, preloaded down to individual doors, with network coverage overlaid before an agent is ever sent out.
Door to door companies, contact centres, brokers and resellers who want their own instance. KOA is also licensed to external operators outside the Proper Leads group.
| If you are | What changes |
|---|---|
| A door to door agency | Territories, coverage targeting and the action tracker replace address lists and messaging groups. Reps sell three products off one knock. |
| A contact centre | One journey across every supplier, scripted, with the full customer record and audit trail behind each sale. |
| Running both channels | Field and desk on the same data. Doorstep quotes that did not close land in the callback queue the next morning. |
| A network or supplier | Your own deals loaded onto the platform, sold by your team or your partner agencies, with sales visible in real time. |
What comes as standard: territory management and coverage targeting, live agent tracking and door level outcomes, agent, manager and owner logins on one dataset, the full sales journey across broadband, energy and mobile, live MI, leaderboards and per sale reporting through to go live, clawback and cancellation tracking, onboarding, training and support. Dialler and desk sales, fraud protection, self billing and invoicing, CRM and account management, and premium support are optional modules, taken only if you want them.
Live positions and route trails, filterable by team or agent, with a live feed of quotes, sales and alerts. The same day replays as a timeline: start of day, checkout, callback, no answer, quote complete, every event stamped and counted.
| What the tracker settles | How |
|---|---|
| Who worked, who did not | Start time, end time, distance walked, knocks logged, visible on one screen. |
| Which streets got done | Knock outcomes are pinned where they happened, so you can see which roads were worked properly and which were walked past. |
| Where the pitch breaks down | Quotes and checkouts sit on the same trail as the outcomes. Plenty of quotes and no checkouts is a closing problem. Few quotes is a knocking problem. |
| Nothing left behind | Callbacks are diarised and doors with no answer are queued for a revisit, so a patch gets worked properly rather than once. |
| Replay, any day | Scrub through a route at normal speed or fast, or watch it live. Useful for coaching, and decisive when a supplier queries a sale. |
Field sales teams lose money to two things: doors that never get knocked and sales that never get paid. The tracker is aimed squarely at the first one.
Because the platform is ours, a listing comes with tracking, reporting and qualification that most comparison sites cannot offer. The same system that runs our own sales teams is the one reporting back to you.
The journey opens with an address check, then shows exactly what is sellable at that property across broadband, energy and mobile, with live offers on screen and nothing promised that cannot be delivered.
Your products, tariffs, commission rules and team structure.
Tenant set up, branding, users, permissions and supplier feeds.
APIs, postbacks, dialler and call recording connected and tested.
Training, first week QA, then a monthly review once the tenant is running.
Real screens from the platform. One login covers territory, the doorstep journey, live pricing, the customer record and the reporting.
Both include the whole platform. There is no cut down version, and no module is held back to force an upgrade. Which one suits you depends on how productive your agents already are, so we run the numbers against your own headcount and volumes before you sign anything.
| Model | How it works | Best for |
|---|---|---|
| Commission share | Nothing fixed to pay. You sell on the standard rate card and an agreed share is retained inside it, so the platform only earns when you do. | Getting started, or any operation where volume is new or hard to predict. |
| Platform licence | A monthly fee per seat and a small fee per processed order. Every penny of supplier commission stays with you, including on your own supplier deals. | Established teams with productive agents, where keeping the full commission is worth a fixed cost. |
Load your own deals onto the platform alongside our panel and we take nothing from those sales. You keep the rate you negotiated, invoice your buyer direct, and the relationship stays yours. If a sale is made by capturing the customer's details and passing them on, it can run on the platform, at a small fee per processed order and roughly an hour to set up each product.
DeshanAmalfi Contact CentreHaving spent over a decade working directly with various client CRMs and portals, I have seen firsthand how overly complex or rigid platforms can hinder productivity however KOA is a refreshing and powerful exception.
What stands out most is how effortlessly intuitive the platform is for both daily agents and managers. The onboarding curve is virtually non existent, yet it doesn't sacrifice depth or function. The interface streamlines day to day operations for agents while giving managers clear, actionable oversight without administrative friction.
On a technical level, reliability is top tier, having used KOA for 10 months now we have had almost zero downtime, which is critical when managing live agents. Furthermore, the system is fully customisable to fit our precise workflows rather than forcing us into a rigid box.
Whenever we do need assistance or custom adjustments, the KOA support team is remarkably quick, efficient, and solution focused.
For any team looking to elevate their workflow with a modern, reliable, and user friendly CRM, KOA comes highly recommended.
Darren ChatfieldLightSpeed Broadband LimitedSince rolling out KOA, I've found it gives us far greater visibility of what's happening in the field. The real time reporting and activity tracking make it much easier to understand team performance and have more meaningful coaching conversations based on facts rather than assumptions.
Overall, KOA has become an important tool for improving accountability and driving performance across our sales team.
Pricing is per tenant, based on seats and modules, and quoted after a scoping call. Tell us your team structure and we will tell you what a tenant looks like.